The player later mentioned not receiving promised bonuses for her losses. After the player stopped responding, since we can’t compel the casino to offer bonuses the complaint was kept closed. The player from India had created an account with 1win Casino but had been unable to withdraw funds for 23 days even after providing all required KYC details. After further communication, the player’s account verification was completed, allowing him to successfully withdraw his funds.

• The team remained available for assistance should the player choose to reopen the complaint in the future.
• The player had clarified that he did not use any bonus and had bet on football games and other casino games.
• Eventually, the player informed us that his issue had been resolved, and we had closed the complaint.
• The player from Venezuela had their account blocked without understanding the reason and sought help in recovering it.
• Once you have registered, the next step is to verify your identity before you can request a withdrawal.
• Despite winning substantial amounts and submitting the necessary evidence, the player faced repeated errors, delayed payments, and insufficient support from customer service.

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Player’s withdrawal is delayed due to missing email confirmation.

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Sometimes the score can change and the odds will jump instantly. For your convenience, the game collection includes a search bar and filters. Responsive design ensures a smooth gaming experience regardless of your screen size. Additionally, 1win has a robust anti-fraud system that monitors all transactions to make sure nothing suspicious happens.

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The player from Buenos Aires reported losing a deposit of 10,000 and had sent multiple complaints via email without receiving a response. Despite providing proof of the transaction, the casino only instructed him to wait 7 days for a resolution. The player later stated that additional deposits of 30,000, 20,000, and 7,000 Argentine pesos were also lost due to the casino’s failure to recognize the transactions. The complaint was ultimately rejected due to the player’s lack of response to further inquiries from the Complaints Team. In this review of 1win Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our sportsbook is one of the most comprehensive in the industry, with a vast array of sports and markets to bet on.

Player’s winnings have not been credited.

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Player’s withdrawal has been delayed and account issues persist.

The player from Argentina had been unable to withdraw winnings due to an ‘in progress’ verification. Despite multiple attempts to contact the casino via various mediums, the player had not received a response. He confirmed that he played slots, did not use any bonuses, and was the first in his family to open an account at the casino.

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The player from Tajikistan had requested a withdrawal prior to submitting this complaint. Despite our team’s attempts to communicate with him and extend the complaint’s timer twice, the player did not respond to our inquiries. As a result, we were unable to investigate further and had to reject the complaint due to lack of player’s cooperation. The player from Moldova, who had a winning balance, encountered a sudden account blockage during the withdrawal process. Despite having sent all required documents for verification and having used the account for 2 years, the player did not understand the reason for the blockage. The casino had claimed the account was blocked due to fraudulent actions as per their rules.

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Despite following the online support’s advice to wait and attempt again, the withdrawal request had been denied five times. Despite extending the response deadline by 7 days, we received no reply from the player. Therefore, we had to reject the complaint due to lack of response, halting further investigation. The player from India had a pending withdrawal, but their 1win account was blocked by the casino team. The casino stated the account was blocked due to fraudulent actions, specifically the use of the same crypto address to fund multiple accounts, which violated their terms and conditions. Despite the player’s denial of any wrongdoing, the provided evidence supported the casino’s claim.

• The player from Nigeria requested a withdrawal two days prior to submitting this complaint.
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• We informed the player that the verification process could take up to 14 days.

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The player from India triggered a withdrawal request two weeks ago at 1win, but it was suddenly stopped. The player from Uzbekistan has submitted a withdrawal request less than two weeks prior to contacting us. He later informed us that he received his winnings but was dissatisfied with the fee issued by the casino. The player from South Africa had mistakenly used an incorrect email address when she opened an account at 1win.

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The casino had been asked to verify the transaction and respond to additional concerns regarding free spins and winnings. However, due to a lack of response from the player to the casino’s inquiries. Initially, the players requested to reopen the complaint; however, they subsequently determined that they were no longer interested in pursuing it. Therefore, following the players’ explicit request, we have closed this case. The issue was resolved when the player https://wealthybyte.com/exploring-casino-bonus-features-on-1win-for-maximum-value/ confirmed that he had received the refund. The complaint was subsequently marked as ‘resolved’ in the system, and the player was thanked for his cooperation.

However, the player stopped responding to our questions and we couldn’t find out if she received her winnings. The player from Peru tried to withdraw his winnings, but all withdrawal requests were rejected. After trying couple more times player has received their funds successfully.

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Player’s account has been blocked with funds trapped inside.

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The player from India faced a 10-day delay in processing a withdrawal and had submitted the required documents along with a selfie for verification. After being told to expect a response within 14 days, he had yet to receive any updates. Despite waiting 30 days, he reported no progress and requested assistance from the Complaints Team. The issue remained unresolved as the player did not respond to follow-up inquiries, leading to the rejection of the complaint due to a lack of communication. The player from India had requested a withdrawal less than two weeks prior to submitting the complaint. The Complaints Team had acknowledged the delay and initially advised patience while awaiting the completion of the withdrawal process.

The player confirmed the resolution of her issue, leading to the closure of the complaint. After the complaint was raised, the player confirmed that all withdrawals had been received. The issue was resolved successfully, and the complaint was marked as ‘resolved’. The player questioned the effectiveness of the casino’s self-exclusion policies. The complaint was rejected due to the player’s lack of response to our messages and questions, preventing further investigation or resolution.

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• The case was successfully resolved, and the player received the winnings.
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• However, the casino later used this as a reason to block his account.

Player’s withdrawal is delayed due to verification issues.

The player from Mexico had been waiting over a month for two withdrawals of $200 and $600, which he had requested on March 28, 2025. Due to a lack of communication from the player in response to inquiries, the complaint had been closed, but the player retained the option to reopen it in the future. Parimatch has rolled out a simple midweek bonus for regular players. It’s called Wheel of Fortune – Deposit, Spin & Get Your MIDWEEK Prize. You just need to deposit, spin the wheel, and win a guaranteed prize.

Player’s account is blocked with no clear violation.

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The player had confirmed the problem was resolved, but failed to confirm receipt of the funds, leaving us with no choice but to reject the complaint. The player from Venezuela had deposited $200 USDT and won $350. However, after attempting to withdraw $150 and completing the required security conditions, the player’s account was abruptly closed while they were playing a game.

Despite being a verified VIP member with a personal account manager, he received a notification about duplicate documents and subsequently had his account blocked under rule 9.7. He requested proof of any alleged linked accounts and demanded compensation for his pending withdrawal. The player was advised to adhere to the casino’s Terms and Conditions to avoid future issues. The player from India had their account blocked after making significant profits without using any bonuses. The same personal information and details were used in more than 1 casino account.

As a result, the complaint was rejected due to a lack of further investigation. The player from Nigeria had been attempting to withdraw his funds for over a year without success. When he contacted customer service, they only took his account ID and promised to send an email, which he never received. The issue was addressed by the Complaints Team, who facilitated communication with the casino regarding the player’s pending withdrawal and verification process. However, the case was ultimately rejected due to the player’s lack of response to inquiries and failure to follow the casino’s instructions.

• The issue was resolved, and the complaint was marked as ‘resolved’ in the system after the player confirmed that her concerns had been addressed.
• Despite our attempts to reach out and understand the situation, the player had not responded to our messages and questions.
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• Despite having made deposits on December 21st and 22nd, the transactions were not reflecting in his account.
• The issue was resolved after the player confirmed that she could access her remaining funds.

The player denied having multiple accounts and insisted that she was the only one in her family who played at the casino. We had invited the casino to submit any evidence they had of the player’s alleged multiple accounts. The casino had sent evidence via email, which confirmed the player’s violation of the casino’s rules. As a result, we had rejected the complaint due to the player’s breach of the casino’s terms and conditions. The player from Italy had used temporary bank cards for transactions at the 1 Win casino.

The player’s unable to withdraw his money as he entered is e-mail incorrectly. The complaint was closed as rejected as the player stopped responding. The player from Lower Saxony has been waiting for a withdrawal for less than two weeks. The player from Brazil has been waiting for a withdrawal for less than two weeks. The player from Germany was experiencing difficulties withdrawing his winnings due to ongoing verification.

Player can’t update email on account.

The player from India had been experiencing a blocked account at 1win casino for a year. Despite having sent the necessary details for unblocking, there hadn’t been any assistance from the casino. However, we couldn’t assist the player due to the delay in reporting the issue, which fell under our ‘cold cases’ policy. The player had also submitted multiple complaints from different accounts, further complicating the situation. The player from Latvia had continuously faced issues with withdrawal rejection of 300€ and found the live support unhelpful.

The player confirmed this, so we closed the complaint as resolved. The player from India had difficulties withdrawing rupees from 1win casino. The Complaints Team had engaged with both the player and the casino to better understand the situation.