Neuro-linguistic programming NLP: Does it work? We discussed this with Arman van Lieshout, Product Manager at CM.com, for our Conversational AI solution. Natural Language Processing allows an IVR solution to understand callers, detect emotion and identify keywords in order to fully capture their intent and respond accordingly. Ultimately, the goal is to allow the Interactive […]

What are the different levels of NLP? by CK Español Businesses deal with a lot of unstructured, text-heavy data and require a way to process it quickly. Natural human language makes up a large portion of the data created online and stored in databases, and organizations have been unable to efficiently evaluate this data until […]

Chatbots vs Conversational AI: A Complete Guide Rule-based chatbots follow predefined rules and patterns to generate responses. Chatbots are like knowledgeable assistants who can handle specific tasks and provide predefined responses based on programmed rules. It combines artificial intelligence, natural language processing, and machine learning to create more advanced and interactive conversations. Yes, traditional chatbots […]